Many recent media reports describe enterprise IT staff's "shock" at a third-party data center outage. But upfront due diligence could have provided appropriate insight into the performance potential of a specific solution. Investigating and accepting the specific capabilities of third-party data center services should be baked into your organization's outsourced Digital Infrastructure strategy. Keith Klesner of Uptime Institute will share recent downtime anecdotes and explain how to be a better customer of third-party data center services.